Frequently Asked Questions

How do I register for the 8th Annual STOP CANCER 5|10K Run|Walk online?
Click REGISTER NOW. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt.

How do I register and create my own Team?
You will be given an option to create your own Team during the registration process. You may also join an existing team.

Can friends and family make a donation to a participant by going through the main website?
Yes. On the home page of the website, friends and family can locate a participant by searching for a first or last name.

Why is the participant search not finding a participant that I know has registered?
You must type in the first name or last name of the participant exactly how it is spelled. It is not case sensitive. If you have a problem locating a participant that you are sure has registered, please contact us at 310-841-2600 x24, or runwalk@stopcancer.org.

How can I see who has donated to me?
Log in on the homepage, using the username and password that you received when you registered for the event. You can then view your Donor list and the amounts that have been donated.

I forgot my Username and Password. How can I find out what they are?
Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password.

My donors are not showing up on the honor roll. Why?
As your donors make a contribution, they have the option of whether or not they want to appear in the honor roll.  If the gift is not showing up on the honor roll it is because the donor opted not to have it displayed. 

How does STOP CANCER utilize the contributions?
STOP CANCER funds cancer research at UCLA's Jonsson, USC Norris and City of Hope Comprehensive Cancer Centers. Visit our website at www.stopcancer.org for more information. You may call us at (310) 841-2600 and/or email support@stopcancer.org

Who is Blackbaud?
Blackbaud is a marketing infrastructure service provider offering advanced Internet fundraising solutions to charitable, educational and political organizations. STOP CANCER has contracted with us to provide online support for the STOP CANCER 5|10K Run|Walk. Through the website you can register for the event, collect donations from family and friends and more.

Is my information secure?
Yes. Blackbaud has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.

Will Blackbaud put my name on various mailing lists?
Blackbaud, Kintera division collects and maintains only personal information that is voluntarily submitted to us. We will only share personally identifiable information with a third party if and when the individual submitting this information has permitted us to do so, or if we are required by law to do so.